Description

Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring a Site Services Engineer -Productivity and Detect. The Site Services Engineer owns and deploys Caterpillar safety and productivity solutions across customer sites. Detect represents the full safety technology portfolio, while the productivity suite includes VisionLink Productivity (VLP) and MineStar Edge. The individual in this role works directly with customers to assess operational needs, proactively recommend the right technologies, and manage the full process from quoting through installation, training, and ongoing support.

Acting as both product owner and project manager, the Site Services Engineer leads multiple concurrent projects, ensuring deployments are properly planned, executed, and delivered on time.

In addition to deployment, the Site Services Engineer plays a key role in proactively improving customer performance by monitoring and analyzing operational data. The individual in this role also leads Value Simulation Tool Pro (VST Pro) studies, helping customers understand current performance.

Seeking candidates with previous experience evaluating digital construction technology projects, preferred; Previous experience with Quarry/Aggregate, Waste and or Civil Construction applications, preferred; Previous project management and cross-functional coordination experience, preferred.

Requirements for the Site Services Engineer position include:

• Expert knowledge of CAT Productivity and Detect solutions.
• Deep understanding of all aspects of customer job site needs and management.
• Must be able to analyze large amounts of data and information to develop improvement recommendations to customers that drive results.
• Fundamental understanding of industry application, specifically Quarry and Aggregates, Large Earth Moving, Waste Handling, Construction and Mining.
• Must have industry knowledge in Machine Control and Guidance and various Site Applications to include but not limited to: Quarry/Aggregate, Waste and Civil Construction.
• Must be able to coordinate across customers, internal teams, and Caterpillar, anticipating challenges and driving solutions before issues arise.
• Excellent customer satisfaction with ability to build and maintain strong internal and external relationships.
• Must be able to multi-task and have ability to prioritize competing tasks and demands and meet deadlines.
• Strong computer and internet skills with high technology aptitude.
• Strong working knowledge and understanding of Data and Analytics.
• Must have or possess the ability to quickly learn technology products, including Product Link, SOS, CAT Connect, Trimble software options, and other similar products.
• Must be a good listener with excellent written and verbal communication skills.
• Must be innovative and creative; able to quickly evaluate facts and maintain good judgment when making decisions.
• Travel as needed.
• Must have an excellent driving record.
• Strong PC skills and the ability to self-develop and adapt to changing technology.
• Must be able to handle large volumes of work and work in a fast-paced environment.
• Promote a positive customer experience.
• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.

Physical requirements must be met for the Site Services Engineer job, including regularly being required to sit and talk or hear. The employee is frequently required to stand, walk; use hands to finger, handle, or feel and reach with hands and arms. Employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. This job description is not intended to be all-inclusive. Additional duties may be assigned.

Competitive Compensation and Benefits:

• Health, dental and vision insurance.
• Paid time off.
• 401(k), $0.75 to $1.25 match up to 6%.
• Life and disability insurance.
• In-house training instructors/programs.
• Tuition reimbursement.
• Employee referral bonus program.
• Discounts: cellular phone service, computers, tooling, cars and trucks.

Carter Machinery Co., Inc. is an EEO/AA Employer. All qualified individuals - including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law - are encouraged to apply.

Carter Machinery is a drug-free workplace.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Qualifications

Behaviors

Enthusiastic: Shows intense and eager enjoyment and interest
Innovative: Consistently introduces new ideas and demonstrates original thinking

Motivations

Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
Self-Starter: Inspired to perform without outside help