Description

• Serve as the point of contact for all FOH staff and guests during the shift.
• Complete Line up with BOH (back of house) and FOH team reviewing any features, 86 items, etc.
• Maintain clear and professional communication with BOH leadership, especially chef and kitchen staff.
• Lead by example-demonstrate proper service standards, professionalism, and guest engagement.
• Ensure all staff are aware of closing duties and assignments before the start of closing procedures.
• Communicate any issues that happened during the shift with Bob Markoe and Jalisa Hamilton.

• Walk the dining room, bar, and patio consistently throughout the evening to monitor guest satisfaction.
• Address guest concerns promptly and professionally.
• Ensure tables are greeted, serviced, and turned efficiently.
• Monitor and support servers with table maintenance, bussing, and final check presentation.

• Assign closing side-work duties to servers, bartenders, and hosts.
• Verify all side-work has been properly completed before releasing staff.
• Conduct end-of-shift check-ins to ensure staff are leaving the workspace organized and clean.
• Ensure Closing Checklist are being followed by all staff members.

• Verify that all Z's are closed.
• Ensure no open checks remain in the POS system before closing.
• Make sure all servers and bartenders complete drops, and management is emailed and made aware of any short drops (Kandace, Bobby, Jalisa).

• Inspect all FOH areas (dining room, bar, patio, host stand, restrooms) for cleanliness and reset.
• Ensure all lights, TVs, and music are turned off according to closing protocol.
• Verify trash and recycling have been taken out and all floors swept and mopped.
• Confirm all doors are locked and alarm systems set.

• Communicate any incidents or notable events to Bobby Markoe and Jalisa Hamilton via text or email before end of night.
• Note any inventory shortages or items needing restock for the following day.

• Arrive on time and maintain a clean, professional appearance.
• Uphold The View's values of Hospitality, Teamwork, and Consistency.
• Maintain a calm and positive demeanor under pressure.
• Foster a closing environment that is efficient, respectful, and team-oriented.