Description

Responsibilities:

• Responsible for handling and investigating fraud cases related to credit cards, debit cards, e-banking fraud and ATM cards;
• Assist in transaction monitoring and dispute case investigations for credit card issuing operations and e-banking TXNs, with responsibility for reducing credit card & e-banking transaction fraud risks and responding to customer inquiries regarding disputed transactions;
• Follow up on abnormal cases in credit card and e-banking TXNs, analyze prevailing fraud methods and trends in the credit card market and e-banking development, and review and refine transaction monitoring rules based on fraud case data analysis;
• Assist in developing procedures and monitoring mechanisms for handling suspicious transactions related to fraud;
• Liaise with industry stakeholders and card-issuing institutions on fraud risk control to enhance transaction security and efficiency;
• Support the coordination of digitalization initiatives in fraud risk management to strengthen overall anti-fraud capabilities and responsiveness; and
• Perform any other duties assigned by supervisors.

Requirements:

• Bachelor degree holder or above in Risk Management, Law, Business, or Communications is preferred.
• Work experience in fraud investigation or law enforcement is preferred.
• Strong statistical knowledge is required.
• Knowledge to AI tools will be preferred.
• Good communication & computer skills; enthusiastic and energetic.

If you are applying for in-scope position(s) under the Mandatory Reference Checking Scheme (i.e., A role carrying out regulated activities licensed by the IA, SFC & MPFA), you are required to undergo the Mandatory Reference Checking. Our responsible recruiter will inform you the details of the MRC process and the requirements in due course. For details, please click here .