Description
Requirements
Ultrasound Field Service Engineer
Territory: Pacific Northwest
Work Location: Home-based remote position within the assigned territory
Position Summary
Esaote North America is seeking an Ultrasound Field Service Engineer to support customers throughout the Pacific Northwest. This home-based position is responsible for installing, maintaining, troubleshooting, and repairing Esaote ultrasound equipment while delivering a high level of customer service and satisfaction.
The Field Service Engineer works independently within an assigned territory and collaborates closely with Technical Support, Sales, Applications, and other internal teams. The role also supports customer demonstrations, industry events, and installed-base initiatives that strengthen customer relationships and identify potential business opportunities.
The Field Service Engineer is responsible for meeting established service-response, productivity, utilization, and customer-satisfaction targets within the assigned territory. Extensive travel throughout the territory is required.
This position offers opportunities for professional growth and advancement into senior field service, technical support, and service leadership roles.
Essential Responsibilities
Field Service and Technical Operations — 85%
Take ownership of customer satisfaction results and service-quality metrics across the assigned territory.
Build and maintain strong customer relationships by providing professional, responsive, and effective technical service.
Install, maintain, troubleshoot, and repair ultrasound equipment in accordance with company procedures, quality standards, and applicable regulatory requirements.
Acknowledge assigned service dispatches within 15 minutes and schedule service activity within 24 hours of assignment.
Meet established response-time, service-call completion, productivity, and utilization expectations.
Perform preventive maintenance within 45 days of the established target date.
Diagnose equipment issues and complete routine service calls independently.
Escalate complex technical issues appropriately and collaborate with Technical Support to achieve timely resolution.
Use electrical test equipment and service tools, including oscilloscopes, digital voltmeters, multimeters, hand tools, and soldering equipment.
Ensure test equipment is properly maintained and returned for calibration as required.
Manage replacement parts and service materials efficiently to support customer uptime and territory performance.
Return defective parts within three to five business days with the appropriate Return Material Authorization documentation.
Provide Technical Support with timely information regarding field failures, recurring equipment issues, and high-priority customer sites.
Complete and update assigned service calls daily and submit required reports on a weekly basis.
Maintain accurate service documentation and customer records.
Manage travel and business expenses responsibly while identifying opportunities to improve productivity, utilization, and service efficiency.
Provide backup support for depot repair activities when needed.
Sales and Applications Collaboration — 10%
Build and maintain strong working relationships with field sales, inside sales, and applications teams.
Support installed-base programs and other customer-retention initiatives.
Assist with key product demonstrations, trade shows, and customer events as needed.
Identify potential customer needs and communicate qualified opportunities to the appropriate sales representative.
Provide feedback regarding customer experiences, equipment performance, competitive activity, and market impressions gathered during service activity.
Additional Responsibilities — 5%
Participate in company training and professional-development activities.
Maintain current knowledge of Esaote products, service procedures, and relevant medical-device service practices.
Perform other duties and responsibilities as assigned.
Qualifications
Required Qualifications
Associate degree in Electronic Technology, Biomedical Equipment Technology, or a related technical field, or equivalent military technical training and experience.
Fundamental understanding of electronic technology, electrical systems, and troubleshooting theory.
Proficiency with electrical test equipment, including oscilloscopes, digital voltmeters, multimeters, and soldering equipment.
Ability to diagnose technical problems and complete routine repairs independently.
Strong customer-service, communication, organization, and time-management skills.
Ability to take ownership of customer satisfaction and territory service performance.
Ability to maintain a professional image and communicate effectively with customers, clinical personnel, and internal teams.
Ability to manage multiple service priorities, meet utilization expectations, and respond promptly to customer needs.
Willingness and ability to travel extensively throughout the Pacific Northwest and surrounding areas, including overnight travel as required.
Ability to work independently from a home-based location within the assigned territory.
Valid driver’s license and ability to meet company driving requirements.
Preferred Qualifications
Previous field service experience supporting medical devices, diagnostic imaging systems, ultrasound equipment, or other complex electromechanical healthcare technology.
Experience working directly with healthcare professionals in hospitals, clinics, physician offices, or other clinical environments.
Experience managing a geographic service territory and working toward response-time, utilization, productivity, and customer-satisfaction targets.
Company Benefits
Benefits are effective after 30 days of employment and are subject to the terms and eligibility requirements of the applicable plans.
Medical insurance
Dental insurance
Vision insurance
Company-paid life insurance
Employee assistance program
Flexible spending account
401(k) retirement plan
Company 401(k) matching
Paid time off
Paid company holidays
Professional-development and career-advancement opportunities
Reasonable Accommodations
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position. Applicants or employees requiring an accommodation should contact Human Resources.
Equal Employment Opportunity
Esaote North America is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, age, national origin, citizenship status, disability, or any other characteristic protected by applicable federal, state, or local law.
Esaote North America is committed to providing reasonable accommodations to qualified applicants and employees with disabilities, provided the accommodation does not impose an undue hardship on the company.
