Description

Job Summary/Basic Function:
Under general direction dispatchers are responsible for maintaining effective and efficient communications between the campus law enforcement officers, university personnel, outside emergency, law enforcement agencies and the general public by receiving, recording, and dispatching general and emergency information quickly, clearly and accurately.

Essential Functions and percent of time:
Receives and transmits radio communications dispatching personnel and equipment for local Police and Fire Departments, WSU Police Department, Maintenance, Parking Services, etc., operates telecommunication equipment, maintains records and logs dispatching operations. 20%

Receives and records all telephone calls and issues criminal and non-criminal incident reports whenever necessary. 20%

Maintains police dispatch call log and other logs relative to law enforcement functions and service-related activities using Computer-Aided Dispatching. Greets and assists the general public and individuals of the university community. 20%

Operates telecommunication computer terminal receiving and transmitting messages relative to police and motor vehicle matters. Monitors maintenance and security alarm systems; maintains security of Dispatch Center; issues and checks in equipment and keys. 25%

Inspects communications equipment and reports malfunctions of equipment to the administrative supervisor or service companies as appropriate. Prepares reports and correspondence as required. 10%

Performs related duties as assigned. 5%

Requirements

Minimum Qualifications
High school education or GED.
Ability to calculate basic math. Excellent interpersonal/public relations skills and verbal/written communication skills required. May require successful completion of background investigation.
Must currently have possessed a valid U.S. driver’s license for at least one year*.
Ohio L.E.A.D.S. Certificate and Computerized Criminal History Certification must be obtained within 3 months of hire date.