Description

Are you looking for a Center where you can get to know your officers and firefighters? If yes, we may be the Center for you! The Telecommunicator is part of the DeKalb Police Department's Community Support Services Division and is located at the Police Department. 

The Telecommunicator:

•         Receives, prioritizes, and responds to incoming emergency and non-emergency calls for police, fire, and emergency medical services. 
•         Receives emergency calls for service from multiple sources, including an NG9-1-1 system, text-to-911, video-to-911, video relay services, social media, and alarm reporting integrations. 
•         Operates a multi-channel computerized radio communication console with multiple computer terminals, including phone and radio systems, to obtain, enter, dispatch, transmit, and maintain information and calls for service.
•         Accurately enters relevant information and updates notes into police and fire calls for service, and in accordance with established procedures, operates a computer-aided dispatch system. 

No Experience? Not a problem! We offer a comprehensive training program to ensure you are prepared for the role!

Experienced? Check us out! Prior experience will be reviewed for placement within the range.

Requirements

• High School Diploma or equivalent required.  
• LEADS 3.0 Full Access Certification within 30 days of employment.
• Illinois State Police Telecommunicator Sexual Assault and Sexual Abuse Training within 30 days of employment.
• 40-hour PowerPhone Public Safety Dispatch Course (Emergency Medical Dispatch, Law Enforcement Dispatch, and Fire Service Dispatch) while in training.
• American Heart Association Basic Life Saver CPR/AED or equivalent Certification within an agreed-upon timeframe.
• Obtain an Illinois Department of Public Health Emergency Medical Dispatcher license before the completion of training. 
• Valid driver’s license
• Ability to type 35 words per minute.
• Prior experience a plus, but willing to train the right person!