Description
CLASS SUMMARY:
Oversees the supervision, coordination, and works collaboratively with leadership for the evaluation of dispatch personnel within the Airport Operations Center (AOC). This role ensures the efficient and effective operation of the 911 Public Safety Answering Point (PSAP), compliance with regulatory requirements, and adherence to organizational policies. Responsible for driving process improvements, staff development, and high-quality communication services for both emergency and non-emergency operations. Sustains thorough knowledge of Kentucky Revised Statutes (KRS), Kentucky Law Enforcement Council (KLEC) regulations, and national standards established by ANSI, APCO, and NENA.
Requirements
ESSENTIAL FUNCTIONS:
- Supervises, delegates, and reviews assigned work. Ensures adherence to the priorities driven by leadership up to and including policies, procedures, performance standards, and compliance with KRS and KLEC Development.
- Addresses and resolves complaints or issues related to dispatch services.
- Monitor call and radio traffic, as well as CAD data, to ensure procedural compliance. Provide quality assurance feedback during regular coaching sessions.
- Compiles reports and maintains records of dispatch activities, including response times and outcomes.
- Maintain appropriate staffing levels for regular operations and irregular events by preparing schedules and assigning projects and/or tasks as needed.
- Monitor and oversee routine assessments of the communication systems, including call processing equipment, video management systems, access control, alarm systems, and radio consoles, to ensure operational reliability.
- Serves as subject matter expert on departmental technologies and applications. Provide recommendations for equipment upgrades and repairs to the leadership team.
- Assist in reviewing, updating, and implementing department policies, procedures, and guidelines to improve operational efficiency.
- Recommend innovative solutions to enhance workflows, processes, and technologies to the leadership team.
- Assists in the hiring, training and ongoing development of department employees.
- Responsible for maintaining and updating the telecommunications training program, as necessary. Monitors Certified Training Officers (CTOs) ensuring training program compliance and effective training tactics.
- Performs duties of any Telecommunicator position as needed to maintain operational continuity.
- Assists with the TAC and LASO duties, regarding CJIS Compliance and to verify the accuracy and integrity of LINK/NCIC documentation queries entries in compliance with state and federal regulations.
- Serves as a member of KCAB’s Covered Entity and is responsible for ensuring the privacy and security of Protected Health Information in accordance with the Health Insurance Portability and Accountability Act and KCAB Policy 1040.
- Performs other duties of a similar nature and level as assigned.
EDUCATION & EXPERIENCE:
Associate’s degree; 5 years of direct experience as a Public Safety Telecommunicator; 2 years of supervisory experience. Or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
LICENSING/CERTIFICATIONS:
Required
Emergency Medical Dispatch Certification or ability to obtain within six months of hire
Obtain and maintain LINK/NCIC Certification
State of Kentucky Telecommunicator Certification or ability to obtain within six months of hire
Accredited Center of Excellence Certification or equivalent certification(s) or ability to obtain within one year
Complete Terminal Agency Coordinator (TAC), or Local Agency Security Officer (LASO) training within one year.
Certified Training Officer or ability to obtain within one year
Obtain/maintain position appropriate NIMS & emergency training
Maintain Security Identification Display Area (SIDA) clearance
Additional Security Levels Required
Ability to obtain and maintain position appropriate Federal security clearance
DEMONSTRATED SKILL IN:
Supervision and team leadership
Ability to work and communicate with various internal and external stakeholders cooperatively to achieve desired outcomes
Problem resolution and decision making
Maintaining confidentiality, privacy and security of protected information
Clearly and effectively communicating, both orally and in writing
Use of a variety of computer-based technologies including word processing, and spreadsheets
Considerable knowledge of emergency service operations and emergency disaster training and techniques.
DEMONSTRATED KNOWLEDGE OF:
Management principles and practices
Various Telecommunicator equipment and tools
Emergency response and FAA regulations
Project management
Various training practices and tactics.
Why Join Us?
BENEFITS: (Full Time Positions)
100% Employer Paid Health & Wellness Center
Comprehensive Insurance Options: Medical, dental, vision and life insurance, including a $0 premium medical plan option and no spousal surcharge
CVG CARES: $2,500 employer paid childcare subsidy
Health Savings Account & Dependent Care Flexible Spending Account
Retirement Plans: Employer and employee contributions to KY Public Pension Authority retirement plan
KY Deferred Comp Plans: 401(k) and 457 options
Generous Paid Time Off: Including 10 holidays a year
Employee Assistance Program
Voluntary Wellness Program: Earn financial incentives and paid time off
Tuition Reimbursement and Professional Development Programs
Performance Reward Program (potential to earn up to $2100.00 annually)
Onsite Fitness Facilities
Don’t meet every requirement?
If you are excited to make a positive impact for our region, but your experience doesn’t align perfectly, we encourage you to apply. You may be the right candidate for CVG Airport, whether it be this role or another.
