Description

Position Summary:

Work duties include performing inspections, non-emergency alarm system checks, sprinkler system shutdown and refills, including both scheduled and emergency and various other calls for service, working within the limits of state codes, laws and regulations and established policies. Work is performed under general supervision and reviewed through feedback, performance and reports. The Service Call Technician program is managed by the Chief Electrical Inspector.

Essential Functions: 

• Perform planned hot work inspections, non-emergency alarm system checks, sprinkler system shutdown and refills, including both scheduled and emergency calls for service (as assigned by supervision).
• Manage moderate to high call volume on radio phone and schedule or reschedule service calls as needed.
• Retrieve inspections, and provide data entry into the District’s provided software program.
• Establish minimum requirements for fire watches when fire alarm system impairments are found, and removing fire watches after repairs are made.
• Assist in providing location points of various devices throughout the District for identification on department mapping services.

Other Duties:

• Perform or assist with any operations, as required to maintain inspections and to meet schedules and quality requirements.
• Perform other related duties as assigned.

Competency:

• To perform this job successfully, an employee must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with a disability to perform the essential functions of the position.
• Understanding of applicable fire codes and state statutes.
• Demonstrates ability to plan, organize, and document work activities.
• Must be able to effectively multitask answering duty phone while also completing service calls.
• Ability to work as a member of a team or independently.
• Ability to make decisions, recognizing established precedents and practices, and to use resourcefulness and tact in meeting new problems quickly.
• Proficiency in the use of computers and smartphones/tablets including Microsoft operating system and file structures; Microsoft Word and Excel applications; and Apple operating system. Experience with Accela Automation and Bluebeam Revu, preferred. Some knowledge of the principles and practices of modern office management is required.
• Excellent verbal and written communication skills.

Requirements

Education/Experience Requirements:

• Must be a High School graduate or possess a GED acceptable to the District.
• Experience in fire alarm systems, sprinkler systems, security or industrial safety industry or related field is required, two (2) years related experience preferred. 
• Obtain and have ability to maintain NICET I Certification (Inspection, Testing & Maintenance of Fire Alarm Systems) within one (1) year from date of hire preferred.
• As a condition of continued employment, employee must obtain and have ability to maintain the Fire and Burglar Alarm Systems Agent (FASA/BASA) Certification within one (1) year from date of hire.
• Employee will be required to successfully complete training courses relevant to job tasks.
• Regular, dependable attendance required.

Other Requirements:

The following requirements are representative of those that must be met by an employee to successfully perform the essential functions of this job and is not intended to be inclusive. Reasonable accommodation(s) may be made to enable individuals with disabilities, as defined by law, to perform any essential functions.

Driving Requirements:

Must possess a valid Florida State Driver's license and maintain eligibility under the District's commercial vehicle program.

Physical Demands:

While engaging in the duties of this position the Employee performs lifting and/or carrying of up to 50 lbs. occasionally and 25 lbs. frequently. Employee sits frequently. Employee stands occasionally and walks on varied surfaces frequently. Employee frequently bends/stoops/crouches, climb/balances. Employee occasionally pushes/pulls, kneels and crawls. Employee uses their hand(s)/arm(s) to reach in any direction and seize, grasp, hold and turn object using hand(s). Employee uses fingers, versus whole hand, to pick, pinch and feel objects. Employee sees, talk and hear as they communicate with others in person, electronically, by phone or radio. Visual functions include near and far acuity, the ability to identify and distinguish colors and requires adjustment of the lens of the eye to bring an object into sharp focus, 

Employee will operate motor vehicle(s) that involve the use of hand/foot controls.

This position will require variable rotating shift-work including overnight shifts, holidays, weekends and overtime when needed. Work schedule is subject to change to meet the Department’s needs.