Description

Job Title: Onsite Engineer

Job Location: Client location, Petaling Jaya, Malaysia

Hire Type: Contract

Experience: 1-2 years of experience in Desktop support with hands on End users support

Job Summary:

• Provide basic technical support to corporate employees.

• Proven skills in Laptop repair, troubleshooting, deployment and network troubleshooting.

• Proven ability to work successfully with limited supervision

• Research, resolve, and respond to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with organizational standards.

Role & Responsibilities:

• Diagnosing and troubleshoot end user computing problems include analyzing the problem, identifying the appropriate resources, testing proposed fixes and following up to ensure the problem has been resolved.

• Create and submit detailed call logs documenting customer interactions that are accurate, thorough, and timely.

• Inform customers of repairs needed and answers basic questions. Ensure that customer understands and is satisfied with work completed.

• Follow all standard operating procedures (SOP) through the effective use of knowledge management.

• Acquire and maintain current knowledge of relevant policies in order to provide technically accurate solutions to users.

• Assist with activities to triage and escalate any system or network outage to reduce downtime.

• Assist with remote assistance in Teleconferencing systems and AV presentation equipment.

• Adherence to shift schedules and timeliness are key requirements

• Willingness to work flexible shifts and scheduling, weekends, and holidays

Requirements:

• Bachelor's degree in computer science or IT related field

• Microsoft MCSE, MCITP Systems Administrator (Active Directory)

• Strong troubleshooting skills of very complex systems

• Ability to explain complex IT concepts in simple terms

• ITIL Foundation Certification

• 1-2 years of experience in Desktop support with hands on End users' support

• Experience in Windows 10/11 environment, Office 365 Products, Mac OS environments and other Business applications.

• Remote Desktop support, Active Directory

• Knowledge in Network trouble shooting.

• Strong verbal skill's proven ability to communicate with technical and non-technical staff

• Ability to work both independently and within a team environment.

• Display a commitment to quality and strong multi-tasking skills.

About Cognizant:

Cognizant (Nasdaq: CTSH) engineers' modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.